Privacy Policy
Last updated: 11-08-2025
EFS Assist respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website, services, or communicate with us.
1. Information We Collect
We may collect the following types of information:
1.1 Personal Information You Provide
When you contact us, register for services, or use our emergency assistance lines, you may provide:
Full name
Contact details (phone number, email address, physical address)
Vehicle information (if applicable)
Payment and billing details
Any other information you choose to share with us
1.2 Information Collected Automatically
When you use our website, we may automatically collect:
IP address
Browser type and version
Device type
Pages visited and time spent on our site
Cookies and similar tracking technologies (see Section 7)
2. How We Use Your Information
We use your personal information to:
Provide and manage our emergency assistance services
Process service requests and coordinate with our service providers
Respond to enquiries and customer support requests
Improve our services and website experience
Send important updates and notifications about your service
Meet legal and regulatory requirements
3. Sharing Your Information
We do not sell your personal information.
We may share your information with:
Trusted service providers (e.g., tow truck operators, electricians, locksmiths, medical responders) to fulfil your request
IT and payment service providers who assist in operating our systems
Legal and regulatory authorities if required by law
Emergency contacts you have authorised (for message relay services)
All third parties we work with are contractually required to protect your information and use it only for the purpose provided.
4. Your Rights Under POPIA
You have the right to:
Access the personal information we hold about you
Request correction of inaccurate or incomplete data
Request deletion of your personal information (subject to legal requirements)
Object to the processing of your personal information
Withdraw consent where applicable
To exercise your rights, contact us at info@efsassist.co.za.
5. Data Security
We take reasonable technical and organisational measures to protect your personal information against loss, theft, unauthorised access, and misuse.
This includes secure data storage, encryption where applicable, and restricted access to authorised personnel only.
6. Data Retention
We will retain your personal information only for as long as necessary to:
Provide you with our services
Comply with legal, accounting, or reporting obligations
Resolve disputes and enforce our agreements
7. Cookies & Tracking
Our website uses cookies and similar technologies to:
Improve functionality
Analyse website usage
Personalise your experience
You can control cookie settings in your browser, but disabling cookies may affect site functionality.
8. Links to Other Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with the revised “Last updated” date.
If changes are significant, we will notify you via email or website notice.
10. Contact Us
If you have questions about this Privacy Policy or how we handle your personal information, please contact us:
📞 086 105 5505 (Backup: 086 001 7452)
📧 info@efsassist.co.za
📍35 Felixstowe Street, Sasolburg, 1947